Shipping policy

Shipping Policy

Store Name: DryPupGear
Email: info@drypupgear.us
Phone: +1 626-376-0004
Address: 2841 S Grand Ave, Los Angeles, CA 90007, United States

Order Processing

Orders are generally processed within 1–2 business days after payment is confirmed. Business days do not include weekends or public holidays.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume. We will contact you if a significant issue affects the processing of your order.

Shipping Costs

DryPupGear offers free standard shipping on eligible orders. Any applicable shipping charges or delivery options will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

For eligible U.S. orders, the estimated standard delivery time is generally 2–3 business days after the order has been processed and dispatched.

Delivery estimates are not guaranteed. Actual arrival times may vary depending on the destination, carrier operations, weather, public holidays, and other circumstances outside our control.

Order Tracking

When tracking is available, we will provide shipping information by email after your order has been dispatched. Tracking updates may take some time to appear in the carrier's system.

Please review the tracking information before contacting us about a delayed shipment.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, contact us immediately at info@drypupgear.us.

We cannot guarantee that an address can be changed after an order has entered processing or been handed to the carrier.

Delays and Delivery Issues

Occasionally, deliveries may be delayed because of severe weather, carrier disruptions, incorrect address details, customs procedures where applicable, or other unexpected events.

If your package appears to be delayed or the tracking status has not changed for an extended period, contact our customer service team with your order number.

Lost, Missing, or Damaged Packages

If your package is marked as delivered but you have not received it, check the delivery location, mailbox, building reception, or other usual drop-off areas. You may also wish to contact the carrier.

If your package arrives damaged or the wrong item is delivered, please contact us as soon as possible and provide your order number and photographs where applicable. We will review the situation and explain the available resolution options.

International Shipping

International shipping availability, fees, estimated delivery times, and any applicable duties or taxes will be displayed at checkout where supported. Customers may be responsible for import duties, taxes, or other charges imposed by their destination country unless otherwise stated.