Privacy policy

Privacy Policy

Store Name: DryPupGear
Email: info@drypupgear.us
Phone: +1 626-376-0004
Address: 2841 S Grand Ave, Los Angeles, CA 90007, United States

Introduction

DryPupGear respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, or contact our team.

Information We Collect

Depending on how you interact with our store, we may collect the following information:

Contact information: Your name, email address, telephone number, and billing or shipping address.
Order information: Products purchased, order details, payment status, and delivery information.
Payment information: Payment details are generally processed by third-party payment providers. We do not intend to store complete payment card numbers or security codes on our own systems.
Device and usage information: Browser type, device information, IP address, pages visited, and interactions with our website.
Customer service communications: Information you provide when you contact us about an order, return, or other inquiry.

How We Use Your Information

We may use your information to:

Process and fulfill orders.
Arrange shipping and provide order updates.
Respond to customer service requests.
Manage returns, refunds, and exchanges.
Maintain and improve our website and shopping experience.
Detect, investigate, and prevent fraud or unauthorized activity.
Meet legal, tax, accounting, and regulatory requirements.
Send marketing communications where permitted by law and subject to your preferences.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve website performance. You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Share Information

We may share necessary information with trusted service providers, including Shopify, payment processors, shipping carriers, website service providers, analytics providers, and customer support tools.

We may also disclose information where required by law, to protect our rights, to address fraud or security concerns, or in connection with a business transfer. We do not intend to sell personal information in exchange for money. Any data sharing for advertising or analytics will be handled in accordance with applicable law and your available privacy choices.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, resolve disputes, maintain business records, and comply with applicable legal obligations.

We use reasonable administrative, technical, and organizational measures to help protect information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data processing activities. You may also be able to unsubscribe from marketing emails using the unsubscribe link included in those messages.

California residents may have additional rights under the California Consumer Privacy Act, as amended, including rights to know, delete, correct, and opt out of certain sales or sharing of personal information, subject to applicable exceptions.

To make a privacy request, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

Third-Party Services

Our store may link to or use third-party websites and services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information directly to third parties.

Children's Privacy

Our website is not intended to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information inappropriately, contact us so we can review the situation.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The revised version will be posted on this page with an updated effective date where appropriate.